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Ticket triage brief
What has this customer already told us? Every prior ticket, call, and email, summarized before you touch the case.
Side by side: token usage, with and without Paperbase
~81k tokens saved · 74% less work for the agentWithout Paperbase
~110k tokens
- Search the ticket system for prior tickets from the account.
- Skim the whole history for context.
- Search email and Slack for the same customer.
- Infer what has already been tried.
- Start solving without knowing it was tried twice last month.
With Paperbase
~29k tokens
- Pull the account entity and its interaction history.
- Ask Paperbase to summarize prior tickets, calls, and emails by theme.
- Surface prior fixes attempted and their outcomes.
- Produce the triage brief in one pass.
Agent prompt
You are preparing the triage brief for {{ticket_or_account}}.
Using Paperbase:
1. Pull the account and its full interaction history - tickets, calls, emails, Slack.
2. Summarize prior issues by theme.
3. Note every fix already attempted and its outcome.
4. Flag context the current agent needs before touching the case.
Output:
- What this customer has already told us, in one page.
- Prior fixes tried, and whether they worked.
- What to try next, and what to avoid re-trying.Placeholders in {double_braces} are inputs the agent will ask for at runtime. Give the prompt to any agent connected to Paperbase, and the rest grounds in your own memory graph.